A template for IT professionals who keep businesses running and users productive.
ITIL-certified IT Support Specialist with 4 years of experience providing 1st and 2nd line support. Skilled in Active Directory, O365 administration, and end-user device management across enterprise environments.
IT Support CVs need to show both technical competence and customer service ability. Recruiters want to see your resolution rates, ticket volumes, and specific technologies you support.
Windows and macOS, Active Directory, networking (TCP/IP, DNS, DHCP), ITIL, ServiceNow, Office 365 administration, hardware setup, and remote support tools.
Listing technologies without context. "Experience with Active Directory" is vague. "Managed Active Directory for 2,000+ users" shows depth and scale.
One page for 1st line, up to two for senior support roles. Create a Technical Skills section organised by category.
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