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Team Leader / Supervisor CV Example

A template for front-line leaders who develop people and deliver results.

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Lisa Taylor
Team Leader
📍 Newbury, UK✉️ lisa.taylor@email.com
Summary

Customer-focused Team Leader with 5 years of experience in telecoms and media. Proven ability to coach teams to exceed KPIs, improve customer satisfaction, and drive continuous process improvement.

Work Experience
Customer Operations Team Leader at Vodafone
  • Lead team of 12 customer service advisors handling 800+ daily customer contacts across phone, chat, and email
  • Improved team CSAT score from 78% to 92% through targeted coaching and quality frameworks
Senior Customer Advisor at Sky
  • Consistently ranked in top 5% of advisors for customer satisfaction and sales conversion
  • Mentored 6 new starters through probation period with 100% retention rate
Skills
Team SupervisionPerformance ManagementShift PlanningTraining & OnboardingConflict ResolutionKPI MonitoringReportingProcess Improvement

What Recruiters Look For

Team Leader CVs must show that you can both manage people and deliver results. Recruiters want evidence of coaching, performance management, and KPI improvements under your leadership.

Key Skills to Include

Team supervision, performance management, shift planning, training and onboarding, conflict resolution, KPI monitoring, reporting, and process improvement.

Common Mistakes

Focusing on what your team did rather than what you did as a leader. "Team handled 800 calls daily" does not show your contribution. Show your leadership impact.

Formatting Tips

One page. Lead with your current team size and key performance metrics. Highlight progression from individual contributor to leadership role.

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